Duffey Leasing and Property Management | Blog

While operating a property management company, a manager must always keep in mind the most important relationship to cultivate is the one with their owners. This is sometimes difficult because you will always have more tenants than owners, and will have to invest a larger portion of your time dealing with tenant related issues.  There are a few elements that are key to a good owner manager relationship.

First spend some time and get to know each individual owner.  The most important thing to learn is why they trust their property to your company.  Sometimes owners are investors just looking at the bottom line other owners want to know their home is well taken care so they can move back in someday. This will allow you to personalize reports and communications with each owner.

Another way to build a strong relationship with your owners is to take time to call and email owner and remind them of how much work you are doing pertaining to their property thereby creating value as a property manager. Make owners aware of work orders that come in work you do collecting rent and the screening process used to find a good tenant.

Using an internet based property management software system can help you, your tenants, and your property owners.  The system we use allows us to log in and see what’s going on with all or our properties simultaneously and each of our properties individually.  Everyone one that works with us has access to update rent payments, upcoming properties, available units and work orders.  This ensures that everyone has up to date information on every single property and our entire portfolio can be evaluated at any given time.

The software also helps our tenants because they are able to log into their tenant portal and a payment processor.  The tenant portal has a copy of their lease and all of their account information.  This gives them the ability to see exactly what’s going on with their account at all times and make payments.  This also cuts down on a lot of our call volume from our tenants and allows us to go out and lease more units.

The software helps the owners through their owner’s portal.  They can log into their owners portal see when their tenants paid, a copy of their management agreement and track work orders and invoices.  This allows them to track everything online and adds a tremendous value to what we do as a property management company.

- Explain in detail spending guidelines, limits, and approvals during repair and renovation process to get the property prepared to lease.

-Explain the tenant procurement process in great detail from how their property will be marketed, how each potential tenant will be screened, and how the move in procedure will be handled.

- Clearly explain the service call process.  Walk them through a typical call from the tenant call-in all the way through paying the vendor for that service.  Go through this twice just to be clear.  Remember handling services issues is a valuable service to property owners.

- Make sure each owner understands how the money flows through your business system.  Explaining how security deposits are held, how the tenants pay, how expenses are paid, when they get their money, and how they receive it will help avoid he future misunderstandings.

We take pride in the extra steps we take everyday to ensure we deliver the BEST service in town. Join our family and experience the Duffey Leasing Difference today. Just give us a call 404.210.7701. We're here to help.